What is Accident Assist?
Accident Assist is a complimentary 24/7 accident claims service for every single one of our breakdown members.
Because when you have an accident, it's down to you who handles your claim after an accident. You can go with your insurer, or you can go with someone independent, like us. If you do, we'll help with your insurance claim, acting on your behalf — at no additional cost — whether you were at fault for the accident or not.
| Around-the-clock claims service |
| Personal, customer-first service |
| Independent service that’s on your side |
Now that’s what you call a pick-me-up
Get Covered in your corner, Offering a bootload of added benefits from the accident to the final pay-out.
Safe no-claimsYou won’t be making a claim with your insurer, so you won’t lose your no-claims. And we’re not about to take it off you. |
Excess protectionIf you’re not at fault, we won’t touch your excess saving you £537* on average. If you are, don’t panic, we’ll give you £150 to go towards the cost. |
Free fuel cardWe’ll throw in a £150 fuel card to help you get back on the road, and a whole lot further. |
Personal injury supportIt’s not just the car that’s had a nasty shock. But by recommending a solicitor, we’ll make sure you and your passengers are well looked for as long as you need it. |
Quality repairsLifetime workmanship guarantee for the quality of the repair of your vehicle. With genuine, brand new manufacturer's guarantee parts. |
Accident recoveryIf your car isn’t driveable, we’ll arrange for someone to recover and get it into one of our manufacturer approved garages. Not Mick’s down the road. |
Dedicated claims handlerThere’s nothing worse than explaining yourself over and over again, so we pair you with one handler throughout your claim. They’ll even remember your name. |
£150 towards your excess if you’re at faultWe'll keep you moving and give you £150 towards your insurance excess. |
Fault supportKeeping you moving if you’re at fault for an accident, temporary replacement vehicle to nip about in while yours is being repaired. |
It’s a write offIf the worst does happen and your car is written off, the hiring providers we partner with will make sure you get the fair market value. No plucking figures out of thin air. |
*Over the past 12 months, from 2nd May 2022 to 2nd May 2023, we provided a replacement vehicle to 4,092 clients, and we are pleased to report that none of them had to pay any excess. Our clients have saved an average of £537, which is based on the average excess amount that our clients would have had to pay during that period.
If you get Covered. You get Claimsline.
Frequently asked questions
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