DO YOU NEED TO MAKE A COMPLAINT?

At We Are Covered, we strive to provide the best service. If you need to make a complaint, we will work to resolve it quickly and fairly.

HOW TO MAKE A COMPLAINT

Call us on 0800 060 8622.



Fill out our complaints form on our website.

Write to us at:

Customer Relations Manager, We Are Covered , 9 Burnley Road, Todmorden, Lancashire, OL14 7BU.



WHAT ARE THE NEXT STEPS?

Once we receive your complaint, we aim to resolve it within three working days. If not, we'll continue our investigation and keep you updated. If unresolved within eight weeks, we'll inform you of the reasons and the expected resolution time.



GET AN INDEPENDENT REVIEW

If you’re unhappy with our response or if we don't resolve your complaint within eight weeks, you can contact the Financial Ombudsman Service within six months of our response letter. This free service will not affect your legal rights.



You can contact them by:

Email: complaint.info@financial-ombudsman.org.uk

Phone UK: 0300 123 9123 or 0800 023 4567

Abroad: +44 20 7964 0500

Writing to:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Website: www.financial-ombudsman.org.uk



This information will help ensure your complaint is addressed efficiently and fairly.

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We Are Covered is a trading style of Bankstone Ltd, which is authorised and regulated by the Financial Conduct Authority, FRN 313985.

© 2024 Covered. All rights reserved.